Why we are all ITC buyers now ….
A brief overview on ITC procurement post-Covid and key market trends for 2022
• Supply structures moving forward
• Emergence of NBNCo. nationwide
• The place for 5G
• Pricing changes
Including Fixed Voice, Mobility and Fixed Data/Internet changes.
Including contact-centres as a service, increased competition, changes in deployment
Including Supply challenges for components & chips, pricing variability and service management.
o Case study: Standardisation of platforms is one of the key elements within IT that helps produce operational efficiencies and drive down costs. That’s difficult enough to coordinate for an Australian only business….but what if you also have offices in more than 30 Countries. Looking to select a partner to help deliver this vision has challenges in both coordinating the needs of the business, but getting local suppliers to deliver globally on a supply promise.
o Including Service level management, licensing transparency and SaaS support services.
o Case study: The Glenorchy City Council in TAS is developing a new IT EcoSystem for use by its complex range of stakeholders.
that has to both cover regulatory requirements that change and digitise services for their customers whilst managing core security issues.
Utilising more of an Agile Procurement approach was both a challenge and an opportunity for Council, with a real challenge to capture the benefits of the approach including :
• Making this a change project not IT project.
• Ensuring strong engagement with the user base.
• Using a two stage process refining needs as you go through the procurement journey
A free tool from EU IT to help you better manage the breadth of the ITC category
Free networking time on the REMO platform